Website Hacked?

Guaranteed repair, or your money back

Emergency Response

R3190

If your website has been attacked and compromised get immediate emergency assistance to quickly recover your site.
Here's how it works:

Immediate response

Get the fastest response time with analysis and work to recover your site started within 30 minutes.

Complete malware removal

If automatic technology is unable to remove the malicious content SiteLock experts will perform manual cleaning.

Priority treatment

Get the fastest response time with analysis and work to recover your site started within 30 minutes.

7 day aftercare

SiteLock experts will continue to monitor your site for 7 days to ensure that your site remains malware-free post recovery.

Real-time updates

Track progress with our real-time updates throughout the process of cleaning and recovering your site.

One-off payment

The emergency service is available for a single one-off fee, there's no recurring fees or subscription.

Only R3190 One Time for 7 days of protection

Frequently asked questions

How fast will SiteLock clean my site?

A SiteLock website repair expert will respond within an hour; once you grant them access to your site, the malware scan will begin in minutes. Most sites are thoroughly cleaned in 4 to 6 hours.

A hacked website: what is it?

There may be weak spots in the code (programming language) that allow hackers to insert malware, or anything that causes damage or unauthorised access to your website.

After a hack, your website may experience poor performance, outages, blacklisting from search engines due to security concerns, and a decline in customer confidence.

Not all issues are caused by malware. Your passwords and contact information may be compromised by a hack into your database. This makes it possible for online criminals to post spam on your website, social media accounts, and clients' email inboxes.

What is the refund for SiteLock?

In the extremely unlikely event that SiteLock is unable to completely remove malware, SEO spam, backdoors, and blocklist warnings from your website, you will receive a complete refund.

For larger websites, do you charge extra?

No. However, the repair could take up to 30 hours if your website is abnormally large and has significant malware damage.

How can you tell if someone has hacked your website?

No website is safe: Hackers aren't picky and scan everything, from mega-corporations to your local bakery's blog. WordPress or custom code, it doesn't matter. Watch out for these red flags:

  • Warnings in your browser: Uh oh, scary messages? Get help!
  • Google's yelling: They emailed you about malware? You might be blacklisted from search results!
  • Slow as molasses: Website dragging its feet? Malware might be sucking its resources.
  • Confused customers: Complaints about weird stuff? Your site might be acting strangely.
  • Hostage situation: Website suddenly offline? Your hosting provider might have found malware.
  • Spam alert: Emails going nowhere? Blacklisted again!
  • Shady ads and detours: Pop-ups and unexpected visits? Hackers might be making money off your site.

Remember, a hacked website means trouble. Act fast if you see these signs!

How can a hacked website be cleaned?

Immediate damage control:

  • Call the pros: Time is money, especially when your site's been hijacked. Skip the DIY struggle and reach out to specialists who can disinfect your site and get you off any blacklists (those red Xs in search results). They'll also set up ongoing security to keep the bad guys out.
  • Antivirus scan: Run a thorough scan with your antivirus software. If you're bare-bones, don't fret; download a free or paid option quick! Remember, a firewall is your digital gatekeeper, so make sure it's up and running.

Securing your base:

  • Password overhaul: Change all your passwords like yesterday! From email to FTP, everything needs a fresh coat of security paint. Consider alerting your customers to do the same for their site access.

  • Patch it up: If you haven't invested in that security shield, patch your content management system (CMS) ASAP. Outdated versions are hacker playgrounds, so stay updated!

Remember, swift action is key. By calling in the cavalry and tightening your digital defenses, you can bounce back from this hack and keep your website a safe haven.