Dear DesignThat Cloud Clients,

We are excited to announce that DesignThat Cloud will be performing a system upgrade as part of the cPanel ELevate Project. This upgrade is designed to enhance the performance and security of your web hosting services by migrating your existing cPanel & WHM CentOS 7 server installation to either AlmaLinux 8 or Rocky Linux 8, both of which offer robust features and improved compatibility.

Upgrade Date and Time: The system upgrade is scheduled to take place on the 31st of December 2023, starting from 5:00 PM and continuing until 5:00 AM the next day. During this time, your server may experience downtime and be temporarily inaccessible. We apologize for any inconvenience caused and appreciate your patience as we work to improve your hosting environment.

Benefits of the Upgrade: The cPanel ELevate Project brings numerous advantages to your web hosting infrastructure, including:

  1. Enhanced Performance: AlmaLinux 8 or Rocky Linux 8 provides optimized performance and improved resource management, resulting in faster website loading times and smoother operation of server-side applications.
  2. Advanced Security: The upgraded operating systems offer robust security features and regular updates, ensuring a secure environment for your websites and data.
  3. Compatibility and Stability: The migration to AlmaLinux 8 or Rocky Linux 8 ensures better compatibility with modern software stacks, enabling you to leverage the latest technologies and frameworks.
  4. Access to New Features: The upgraded cPanel & WHM versions will unlock new features and functionalities, allowing you to enhance your website management capabilities.

Preparation and Backup: As part of our upgrade process, we have taken the necessary precautions to ensure a smooth transition for your web hosting services. You do not need to take any action or run the upgrade yourself. Our experienced server administrators will handle the entire upgrade process for you.

Upgrade Process Summary: During the upgrade, our server administrators will follow a carefully planned process, which includes:

  1. Checking for blockers and performing system checks.
  2. Analyzing and removing software (excluding data) commonly installed on cPanel systems.
  3. Executing the AlmaLinux or Rocky Linux upgrade process.
  4. Reinstalling previously removed software, such as cPanel, EA4, MySQL variants, and Distro Perl/PECL binaries.
  5. Conducting a final reboot to ensure all services are running on the new binaries.

Post-Upgrade Checks: Once the upgrade is complete, our server administrators will perform thorough post-upgrade checks to ensure a successful migration. These checks include verifying the status of the elevation process and monitoring the elevation log for any relevant information. Any errors or issues encountered will be promptly addressed by our team.

At DesignThat Cloud, we are committed to providing you with the best web hosting services. This system upgrade is a significant step towards improving the performance, security, and compatibility of your hosting environment. Rest assured, our experienced server administrators will handle the entire upgrade process for you, ensuring a smooth transition.

If you have any questions or require further information, please don't hesitate to reach out to our dedicated support team at [email protected], who will be ready to assist you.

Thank you for choosing DesignThat Cloud as your web hosting provider. We appreciate your trust and look forward to providing you with an upgraded and enhanced hosting experience.


Hosting Support, DesignThat Cloud


DesignThat Cloud